time management for increased productivity
ISSN: 1938-8667
July 31, 2007

Dr. Robert Karlsberg & Dr. Jane Adler
Welcome Back!

Receiving negative feedback is never easy. But when you understand how it can help you accelerate your career, you might begin to view criticism differently.

One of the factors that distinguish expert performers from everyone else is how they interpret and use criticism. Instead of trying to avoid it, top performers welcome it and use it to significantly enhance their performance.

In this issue we share a strategy you can use to benefit from criticism, rather than feel hurt by it.

These tips are adapted from our new career development manual, How to Become a Rising Star in Your Career in 60 Days or Less.

Advance Career This groundbreaking work gives you an opportunity to benefit from the latest findings in the exciting field of Expert Performance research. You'll learn proven short term career accelerating strategies that can help you build outstanding long-term career success.

As always, we look forward to hearing from you. Please click here to email us your comments, feedback and suggestions for future issues.

Best Regards,

Dr. Robert Karlsberg & Dr. Jane Adler

How to React to Criticism

Do you make the most of criticism? Or do you overreact, missing out on any opportunity to benefit from the feedback?

Thereís no question that, for most of us, receiving criticism is not easy. Even when itís well-intentioned constructive feedback, listening to someone point out an error that you made or a flaw that you have can be very tough to take.

React to CriticismWhile learning how to accept criticism graciously, and even thankfully, may not be at the top of your list right now, learning how to deal with negative feedback could make a big difference in your ability to advance rapidly in your career.

Research in Expert Performance psychology reveals that top performers in every field learn to view criticism differently than the rest of us.

They see it as valuable feedback and as an opportunity to improve.

Rather than trying to avoid criticism, expert performers welcome it. They seek out coaches and advisors who can give them constructive, sometimes even painful feedback. They then use this feedback as a guide for steady improvement.

To become a top performer, youíll need to open yourself up to feedback from those around you. Here are some steps you can take to ease the sting of criticism and begin to make it work for you, instead of against you.

  1. Hit the Pause Button - Itís important to maintain your composure and not lash back or respond defensively to criticism. Take a breath. Donít do or say anything. This brief pause not only helps you compose yourself and prepare to listen to what the other person has to say, it demonstrates your poise and self-confidence. Maintaining your composure when criticized shows that youíre in control.

  2. Turn On Your Brain and Turn Off Your Emotions - Itís important to disconnect your automatic emotional response to criticism. Otherwise you wonít be able to objectively consider the value of the information. Focus on the words and facts, not on the feelings they generate within you. Regardless how undiplomatic the other person is in delivering the feedback, tell yourself that it is designed to help you improve, not to tear you down.

  3. Listen Carefully - Listen intently to what the other person is saying. If youíre busy formulating your rebuttal, you may miss some valuable information that can help you avoid errors in the future or improve your overall performance.

  4. Acknowledge Your Error - Acknowledging a mistake is not the same as acknowledging that you are an inferior person/a failure. If you believe the criticism is accurate, take full responsibility. Donít blame something or someone else and donít make excuses. If appropriate, offer a diplomatic apology: ďIím sorry that my actions led to that result. It certainly was not my intention.Ē Again, if appropriate, ask for suggestions on how you can improve your performance the next time.

  5. Take Corrective Action - After youíve heard the other person out completely, and listened to any suggestions for improvement, state/communicate your eagerness to improve in the future. If appropriate, describe any actions you will take at his time to counterbalance your previous error.

  6. Acknowledge The Other Personís Motive - Thank the other person for the feedback and make sure to state how valuable you consider it. This demonstrates your ability to use criticism as a way to improve Ė an essential quality of a leader. In addition, let the other person know that you are open to receiving his or her feedback in the future.

While any criticism can be discouraging, itís important to keep in mind that negative feedback can contribute significantly to faster growth and higher performance. Even when you donít care for the style in which criticism is presented, be thankful that the other person is willing to give you feedback, and along with it, an opportunity to improve.

You may, as long as you include this complete statement with it:

Dr. Robert Karlsberg & Dr. Jane Adler are leading experts in leadership development and the psychology of business. If you're ready to accelerate your career and maximize your business performance visit www.TheRoadtoCEO.com for your complimentary copy of The New Route to the Top:   What it Really Takes to Succeed in Today's Organization.

If you liked today's article, you'll find much more information on how to move up rapidly in your career in "How to Become a Rising Star in Your Career in 60 Days or Less"Advance Career

This highly acclaimed resource reveals proven strategies to help you rapidly advance to the next level of leadership, regardless where you are right now.

Click Here to visit our information page for more details on this user-friendly 160 page manual that covers everything from influencing your boss to making other people happy to let you win.

About Dr. Robert Karlsberg & Dr. Jane Adler

Dr. Robert Karlsberg & Dr. Jane Adler are leading experts in leadership development & the psychology of high performance.

They have over 20 years of experience working with CEOs and Senior Executives to help them accelerate their careers and maximize the performance of their businesses performance. They founded TheRoadtoCEO.com to provide you with proven psychological strategies and time tested leadership principles, so that, regardless where you are in your career or business, you will be empowered to achieve your full potential.

Dr. Karlsberg and Dr. Adler are authors of many publications on the subjects of leadership development, influence, and motivation. Their ideas appear in numerous professional journals and websites. Dynamic and entertaining speakers, Dr. Karlsberg and Dr. Adler are frequent guests on radio and television throughout the United States.

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